The www.products.pcc.eu portal is an online service providing information about the products and services of PCC Rokita SA and its affiliated companies within the PCC Group.
These Terms and Conditions govern the rules for using the www.products.pcc.eu website by Internet users. Use of the Website requires acceptance of the Terms and Conditions in their entirety. They are not subject to negotiation. Failure to agree to any of the provisions of the Terms and Conditions means that you will not be able to use the Website in its entirety. Ignorance of the Terms and Conditions does not exempt you from their application.
The Website is available to all Internet Users. Access to certain sections and parts of the Website requires registration and the provision of personal data.
The Website is operated by PCC Rokita SA, ul. Sienkiewicza 4, 56-120 Brzeg Dolny, registered in the National Court Register kept by the 9th Commercial Division of the District Court for Wrocław-Fabryczna under number 0000105885, with Tax Identification Number (NIP) 917-000-00-15, Statistical Identification Number (REGON) 930613932, with share capital of PLN 20,258,469, paid in full; contact e-mail:products@pcc.eu .
The content of the Website and information sent as part of the Electronic Services, including in response to a User’s enquiry, is for informational purposes only, is not legally binding and does not constitute a commercial offer, including within the meaning of Article 66 § 1 of the Civil Code, but only an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, addressed to the User.
Use of the Website requires that the end device and ICT system used by the User meet the Technical Requirements.
The Website Operator respects the right to personal data protection. The administrator of personal data is PCC Rokita SA, ul. Sienkiewicza 4, 56-120 Brzeg Dolny. Personal data is processed by the administrator in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, for the purpose of creating a Profile, use of specific Electronic Services, and marketing and sale of PCC Rokita SA’s own products and services, as well as marketing of products and services of related entities belonging to the PCC Group.
II. Definitions
Whenever the following capitalised terms are used in the preceding or subsequent parts of the Terms and Conditions, they shall be understood in the meaning given below, unless the context clearly indicates otherwise:
Chat – a dialogue window made available to Users on the Website for the purpose of asking the Virtual Assistant questions about the product range of the Service Provider or other companies belonging to the PCC Group;
Password – a string of characters required for authorisation when accessing the Profile, which is specified by the User during Profile registration. The password can be changed in the Profile settings. The Service Provider may provide the User with the option of recovering a forgotten Password in the manner specified on the Website;
Civil Code – the Civil Code Act of 23 April 1964 (Journal of Laws of 2014, item 121, as amended);
Login – the User’s e-mail address provided on the Website during Profile registration;
Newsletter – an Electronic Service that enables all Users who use it to receive regular information from the Service Provider, in particular about the Service Provider’s own products or services and, depending on the relevant consent given, also about the products or services of entities belonging to the PCC Group, to the e-mail address provided by the User, with the User’s consent;
Profile – an Electronic Service; a space made available to the User within the Website in accordance with the Service Agreement, allowing the User to use additional functionalities/services. The User gains access to the Profile using a Login and Password. The User logs into their Profile after registering on the Website;
Clipboard – an Electronic Service consisting in particular in enabling the User to easily select products of interest presented on the Website and display them in one place in order to facilitate browsing, enquiring about the product with the Service Provider, etc.;
Website – an information platform concerning the products and services of the Service Provider and entities belonging to the PCC Group, operated by the Service Provider, consisting of a set of interconnected websites, available via the URL https://www.products.pcc.eu;
Content/Contents – text, graphic or multimedia elements (e.g. information about products/services, photos, descriptions, comments), including works within the meaning of the Act on Copyright and Related Rights, which are posted or disseminated (disclosed) on the Website by the Service Provider, the Service Provider’s contractors, entities belonging to the PCC Group, the User or another person using the Website;
Service Agreement / Terms and Conditions – this document setting out the rules for the provision and use of free Electronic Services offered by the Service Provider via the Website to Users. The Terms and Conditions set out the rights and obligations of the Service Provider and the User. These Terms and Conditions are the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended); the content of the Terms and Conditions is available at www.products.pcc.eu/pl/regulamin-serwisu/
Electronic Service – the provision of services by electronic means within the meaning of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended), by the Service Provider to the User via the Website, in accordance with the Service Agreement. To the extent that services are provided by entities cooperating with the Service Provider, the relevant provisions regarding the rules for using these services are included in the regulations concerning the provision of services by these entities. Access to certain services may be restricted due to the need for additional verification of the User;
Service Provider – PCC Rokita SA, ul. Sienkiewicza 4, 56-120 Brzeg Dolny, registered in the National Court Register kept by the 9th Commercial Division of the District Court for Wrocław-Fabryczna under number 0000105885, with Tax Identification Number (NIP) 917-000-00-15, REGON 930613932, with share capital of PLN 19,853,300, paid in full;
User – a natural person, legal person or organisational unit referred to in Article 331 § 1 of the Civil Code, conducting business or professional activity on their own behalf (entrepreneur);
Virtual assistant – a language model based on ChatGPT/OpenAI technology used by the Service Provider to provide information to Users without the involvement of the Service Provider’s representatives, and to aggregate and provide product data to Users in response to questions posted by Users via Chat;
Technical Requirements – minimum technical requirements that must be met in order to work with the ICT system used by the Service Provider, including the conclusion of the Service Agreement, i.e.: having a computer or other device connected to the Internet and using the current version of one of the commonly used web browsers and enabling cookie and JavaScript support in the browser In order to register, the User must have a valid/active e-mail address, and in certain cases a keyboard or other pointing device to correctly fill in electronic forms.
III. Electronic Services
The Service Provider provides the following free Electronic Services to Users via the Website:
Profile;
enabling Users to view the Content posted on the Website;
enabling Users to send questions about products presented on the Website;
enabling the use of the Clipboard service;
Newsletter;
enabling Users to use Chat and Virtual Assistant to obtain information about products.
Registration on the Website is required to access the following additional free Electronic Services:
enabling Customers to view technical product data sheets or send questions on this subject, as well as to receive specific, personalised information content from the Service Provider;
maintaining the User’s session after logging in to the Profile (using a browser).
Registration consists of:
completing the form;
accepting the Terms and Conditions and Privacy Policy;
clicking the “Create account” button;
confirming registration by clicking on the activation link sent to the email address provided by the User.
The agreement is concluded upon receipt by the User of confirmation of its conclusion sent by the Service Provider to the email address provided by the User during registration. The Profile service is provided for an indefinite period. The Profile may be deleted at any time at the User’s request by sending a request to via email to:products@pcc.eu or in writing to the address: Brzeg Dolny (56-120), ul. Sienkiewicza 4, without giving any reason. The User may opt out of using the Electronic Services at any time in any form, unless the form results from these Terms and Conditions.
The profile may be temporarily blocked, completely blocked or deleted by the Service Provider if the User is found to have violated the provisions of these Terms and Conditions. In such a case, the User shall not be entitled to register another Profile. The Service Provider may terminate these Terms and Conditions at any time in any form with immediate effect, without the User being entitled to compensation.
The use of the Clipboard service begins when the User adds the first product presented on the Website to the Clipboard.
In order to start using the Newsletter service, the User is required to provide their e-mail address in the appropriate field on the Website. The User may, at their discretion, consent to the processing of their personal data, i.e. the e-mail address provided, by the Service Provider for the marketing purposes of products or services of entities belonging to the PCC Group. In this case, the Newsletter service may also concern information, in particular about products or services of entities belonging to the PCC Group.
The Newsletter is provided for an indefinite period. The user may unsubscribe from the Newsletter at any time and without giving any reason, in particular by sending a request to the Service Provider, in particular by e-mail to:products@pcc.eu or in writing to the address: Brzeg Dolny (56-120), ul. Sienkiewicza 4.
The Chat and Virtual Assistant are used to answer questions about the products available on the Website. It is strictly forbidden to provide any personal data in the Chat window.
The user is obliged in particular to:
use the Electronic Services and the Website in a manner consistent with applicable law, the provisions of the Terms and Conditions, in particular with respect for intellectual property rights, as well as with accepted customs, rules of social coexistence and good manners; this is to protect the interests of Users and third parties;
using the Content posted on the Website solely for their own non-commercial use and at their own risk. Any use of the Content contained on the Website beyond the above scope, including copying, transmitting, processing, or making it publicly available, is prohibited;
providing only true, current and all necessary data in the forms;
immediately updating all data, including personal data, provided in connection with the conclusion of the Service Agreement, in particular to the extent necessary for its proper performance;
not to provide, transfer or disclose any Content prohibited by applicable law within the Website, in particular Content that infringes any rights of third parties, including their personal rights;
not to take actions such as:
sending or posting unsolicited commercial information on the Website or posting any content that violates the law (prohibition on posting illegal content);
undertaking IT activities or any other activities aimed at obtaining information not intended for the User, including the data of other Users, or interfering with the rules or technical aspects of the Website’s functioning;
unauthorised modification of Content provided by the Service Provider, the Service Provider’s contractors or entities belonging to the PCC Group, in particular product or service descriptions disclosed on the Website;
entering any personal data into the Chat.
IV. Complaints
The User has the right to lodge a complaint about the Electronic Services within 2 days of discovering an irregularity.
The User may submit a complaint to the Service Provider in writing or by e-mail sent to the following address:products@pcc.eu . In order to be valid, the complaint must include a comprehensive description of the reasons justifying the complaint, information and circumstances relating to the subject of the complaint, in particular the type and date of the irregularity, the User’s request and the contact details of the person submitting the complaint.
The Service Provider undertakes to consider any correctly submitted and complete complaints within 14 calendar days of receiving the complaint by post or e-mail.
V. Amendment of the Terms and Conditions
The Service Provider may amend the Terms and Conditions if at least one of the following important reasons (closed list) occurs:
a change in the law or interpretation regulating the provision of electronic services by the Service Provider;
the need to adapt the Service Provider’s activities to orders, rulings, decisions or guidelines resulting from:
a decision of a public administration body competent in the field of the Service Provider’s activity, or
a court ruling applicable to the Service Provider’s activities;
a change in the manner of providing electronic services by the Service Provider due to technical or technological reasons;
a change in the scope or rules of the provision of electronic services by the Service Provider to which the provisions of the Terms and Conditions apply, in particular through the introduction of new functionalities or services covered by the Terms and Conditions, or the modification or withdrawal of existing functionalities or services by the Service Provider;
merger, division or transformation of the Service Provider or change of other identification data of the Service Provider specified in the Terms and Conditions.
In the event of changes to the Terms and Conditions, the Service Provider shall make the consolidated text of the Terms and Conditions available by publishing it on the Website and, in relation to Users who have a Profile, by sending a message to the e-mail address provided by the User, which the parties shall consider to be the introduction of information about the change into the electronic means of communication in such a way that the User can familiarise themselves with its content.
The amendment to the Terms and Conditions shall enter into force on the date of its announcement, and in relation to Users who have created a Profile, 14 days after the date of sending the information about the amendment. Users who have a Profile have the right to terminate the Service Agreement within 14 days of being notified of the amendment to the Terms and Conditions.
VI. Liability
Use of the Website, including use of the Content posted on it to the extent permitted by these Terms and Conditions, is at the sole expense and risk of the User.
The User shall be liable for any actions taken while using the Website that are contrary to the Terms and Conditions or the law, such as attempts to hack, modify someone else’s content, or post content that violates applicable law or these Terms and Conditions. The User undertakes to cover all losses and damages resulting from their actions or omissions and to satisfy the claims of third parties, including state authorities, also pursued in court, directed against the Service Provider and related to their actions contrary to the Terms and Conditions or the law. The User shall, to the fullest extent possible, release the Service Provider from any liability towards such third parties.
The Service Provider shall not be liable for any consequences of the User’s use of information obtained through the Website.
The Website Operator cannot guarantee that information sent via the Internet will reach the User in an error-free, complete and comprehensive form. The Website Operator makes every effort to ensure that the Website is free of defects, but no guarantee is given as to its operation, including in relation to possible interruptions in operation, software defects, methodological and substantive errors, and the accuracy and usefulness of the information provided. The Website Operator makes every effort to ensure that the content presented, especially numerical data, is correct. It should be understood that it is processed and presented automatically by the Website’s software, so in the event of an error, it may take some time before it is corrected.
Neither the Service Provider nor its employees, authorised representatives and agents shall be liable to the User, its subcontractors, employees, authorised representatives and/or agents for any damages, including loss of profits, unless the damage was caused by them intentionally.
In any case of establishing the liability of the Service Provider, its employees, authorised representatives and/or agents, such liability towards the User, regardless of its legal basis, shall be limited – both in a single claim and for all claims in total – to the amount of one thousand zlotys.
The provisions of sections 5 and 6 above shall also apply after the expiry of the Service Agreement, its termination, cancellation or withdrawal from it by either party.
The Service Provider shall not be liable for the User’s use of the Chat or Virtual Assistant, in particular for the content or accuracy of the answers and information provided by the Virtual Assistant. The Virtual Assistant formulates its responses based on the information contained in the Website and taking into account the content of the User’s question, and the use of the Virtual Assistant is the sole responsibility of the User.
The Service Provider shall not be liable for any damage resulting from the User’s violation of the prohibition on entering personal data into the Chat or Virtual Assistant.
VII. License
The content of the Website is protected in particular by the Copyright Act. This applies to both individual, independent works, such as texts, photographs and graphics, as well as the manner of their presentation in the form of graphic layout.
All trademarks, trade names and company names appearing on the Website, regardless of whether they have been registered, are subject to legal protection under the relevant provisions.
The exclusive rights to all Content made available/posted on the Website by the Service Provider, its contractors or entities belonging to the PCC Group, in particular copyrights, the name of the Website (trademark), its graphic elements, software and rights to domains and databases, are vested in the Service Provider or entities with which the Service Provider has concluded relevant agreements. Users are entitled to use the above-mentioned Content as well as to use the Content posted in accordance with the law and already distributed by other Users within the Website, solely for their own non-commercial, personal use and solely for the purpose of proper use of the Website. Any use of the Content contained on the Website beyond this scope, including copying, transferring, processing, or making it publicly available, is prohibited, unless the authorised entity gives its prior consent to such action in writing, under pain of nullity.
VIII. Final Provisions
In matters not covered by these Terms and Conditions, the provisions of Polish law shall apply, and the competent courts shall be the common courts in the Republic of Poland, unless otherwise provided by mandatory provisions of law. Any disputes between the Service Provider and the User shall be submitted to the court competent for the seat of the Service Provider.
The Service Provider shall provide technical and organisational measures appropriate to the level of security risk of the functionalities or Electronic Services provided at on the basis of the Service Agreement. The use of Electronic Services involves typical risks associated with the transmission of data via the Internet, such as its dissemination, loss or access by unauthorised persons.
The Service Provider informs that using the Website via a web browser may involve incurring costs for connecting to the Internet (data transfer fees) used by the User.
The transfer of rights under the Service Agreement by the User to third parties requires the prior written consent of the Service Provider, under pain of nullity.
The Parties, as entrepreneurs, recognise all provisions of the Terms and Conditions as valid and binding. If any provision of the Terms and Conditions proves to be or becomes invalid or unenforceable, this shall not affect the validity of the remaining provisions of the Terms and Conditions, unless the Service Provider would not have concluded the Service Agreement without these provisions.
The Terms and Conditions shall be effective from 21 January 2026.
